Before anything is booked or paid, we call to explain the process and answer your questions.
Some of what we discuss is hard to talk about. You can pause, take a break, or continue on another day.
Written after the interview and provided to you. If your filing date is close, tell us and we will prioritize.
If paying at once is difficult, say so. We arrange plans over up to six months, and we would rather work something out than have cost be the reason you do not go ahead.
You give us your details, then pay on our secure payment page. Your evaluation is scheduled as soon as we have spoken.
We agree the schedule with you on the call, before you pay anything. Choosing a plan does not delay your evaluation.
Most people want to talk to someone first. Leave your details and we will call you — in English or Spanish — and explain everything before you spend anything.
No. The whole process is done virtually, from wherever you are in the United States.
Yes — the whole evaluation can be conducted in Spanish. Other languages can be arranged on request.
Before the interview you can change your mind for any reason, and we refund you in full. If you would rather move the appointment than cancel it, just tell us and we will rebook you.
Once the interview has taken place the fee is not refundable, including when the findings are not what someone hoped for — the fee pays for an honest evaluation, not for a particular conclusion. And if we are not able to go ahead with the evaluation for any reason, we refund you in full.